FileIce Ransomware Virus (Removal Steps and Protection Updates)

A new threat called FileIce Ransomware has been discovered to infect computers users and lock their screens. Learn more about the malware and how to remove it in our article.

FileIce Ransomware Description

The FileIce ransomware was reported by the security researcher Karsten Hahn from GData. There is only very limited information about the ransomware. We do not know how the encryption engine works and what target files are compromised by the virus. What we know for sure is that the malware loks the screen and display various surveys to the user. This could mean that the hackers have used one of the following damage scenarios:

• Dummy Lock Screen – The ransomware is actually an adware infection that seeks to make income for the operators by displaying sponsored surveys. No actual file encryption is carried out.
• Lock Screen as Disguise – The lock screen and the surveys are used as a distraction. In the background the ransomware code targets specific user files and then transforms into a full-blown threat that extorts money from the victims.
• Payload Combination – The FileIce ransomware is used to both encrypt the user files and install additional malware on the victim computer.

The threat is already detectable by most anti-virus and anti-spyware solutions under various names such as:

• Mal/MSIL-BA
• Trojan.Win32.Z.Lockscreen.673044[h]
• UDS:DangerousObject.Multi.Generic
• Gen:Variant.Zusy.164501 (B)
• Win32.Trojan.WisdomEyes.16070401.9500.9990
• Win32:Malware-gen

FileIce Ransomware Distribution

We do not have sufficient information about the distribution methods of the FileIce ransomware yet.

FileIce Ransomware Removal

For a faster solution, you can run a scan with an advanced malware removal tool and delete FileIce completely with a few mouse clicks.

STEP I: Start the PC in Safe Mode with Network
This will isolate all files and objects created by the ransomware so they will be removed efficiently.

1) Hit WIN Key + R

2) A Run window will appear. In it, write “msconfig” and then press Enter
3) A Configuration box shall appear. In it Choose the tab named “Boot”
4) Mark “Safe Boot” option and then go to “Network” under it to tick it too
5) Apply -> OK

Or check our video guide – “How to start PC in Safe Mode with Networking”

STEP II: Show Hidden Files

1) Open My Computer/This PC
2) Windows 7
– Click on “Organize” button
– Select “Folder and search options”
– Select the “View” tab
– Go under “Hidden files and folders” and mark “Show hidden files and folders” option

3) Windows 8/ 10

– Open “View” tab
– Mark “Hidden items” option



4) Click “Apply” and then “OK” button

STEP III: Enter Windows Task Manager and Stop Malicious Processes

1) Hit the following key combination: CTRL+SHIFT+ESC
2) Get over to “Processes”
3) When you find suspicious process right click on it and select “Open File Location”
4) Go back to Task Manager and end the malicious process. Right click on it again and choose “End Process”
5) Next you should go folder where the malicious file is located and delete it

STEP IV: Remove Completely FileIce Ransomware Using SpyHunter Anti-Malware Tool

SpyHunter anti-malware tool will diagnose all current threats on the computer. By purchasing the full version, you will be able to remove all malware threats instantly. Additional information about SpyHunter / Help to uninstall SpyHunter

STEP V: Repair Windows Registry

1) Again type simultaneously the Windows Button + R key combination
2) In the box, write “regedit”(without the inverted commas) and hit Enter
3) Type the CTRL+F and then write the malicious name in the search type field to locate the malicious executable
4) In case you have discovered registry keys and values related to the name, you should delete them, but be careful not to delete legitimate keys

Further help for Windows Registry repair

STEP VI: Recover Encrypted Files

1) Use present backups
2) Restore your personal files using File History
– Hit WIN Key
– Type “restore your files” in the search box
– Select “Restore your files with File History”
– Choose a folder or type the name of the file in the search bar



– Hit the “Restore” button

3) Using System Restore Point

– Hit WIN Key
– Select “Open System Restore” and follow the steps

STEP VII: Preventive Security Measures

1) Enable and properly configure your Firewall.
2) Install and maintain reliable anti-malware software.
3) Secure your web browser.
4) Check regularly for available software updates and apply them.
5) Disable macros in Office documents.
6) Use strong passwords.
7) Don’t open attachments or click on links unless you’re certain they’re safe.
8) Backup regularly your data.

SpyHunter anti-malware tool will diagnose all current threats on the computer. By purchasing the full version, you will be able to remove all malware threats instantly. Additional information about SpyHunter / Help to uninstall SpyHunter