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Ransomware

.Serp Serpent Ransomware Virus – Remove and Fix Windows

A new version of a ransomware virus dubbed Serpent has slithered onto people’s Windows PCs. The virus is named after the .serp ransomware extensions. The ransom note of the threat is rumored to be “”README_TO_RESTORE_FILES.txt”. Learn how to remove Serpent from this article.


Name
Serpent

File Extensions
.serp

Ransom
Around 0.7 BTC

Easy Solution
You can skip all steps and remove Serpent ransomware with the help of an anti-malware tool.

Manual Solution
Serpent ransomware can be removed manually, though it can be very hard for most home users. See the detailed tutorial below.

Distribution
Spam email campaigns, malicious ads & etc.

Serpent Ransomware Virus – How Does It Infect Us?

The serpent ransomware virus is using the usual methods of infection – emails spam, PUPs, malware backdoors. The most common method is the first one. This is due to the easily-available botnet tools that can send out a massive amount of infectious emails. The other methods are less likely, as they would require more time and effort to implement.

The scammers created the serpent ransomware to make quick and easy cash. The spam is the best way to achieve that. Still, users must be careful about malware that’s distributed in PUPs (potentially unwanted programs, and cracked software (programs and computer games) that include backdoors, Trojans, and of course, ransomware viruses.

Serpent Ransomware Virus – What Does It Do?

The virus will target content that has a high likelihood of being valuable. One possible list of files targeted by “serp” is:

accd,.accdb,.accde,.accdr,.accdt,
.aepx,.agdl,.aiff,.aspx,.back,.backupdb,.bank,.blend,.btif,
.cdr3,.cdr4,.cdr5,.cdr6,.cdrw,.cfdi,.clas,.class,.cntk,.config,.craw,.db-journal,.db_journal,.ddoc,.ddrw,.defx,.design,.djvu,.docb,.docm,.docx,
.dotm,.dotx,.dtau,.efsl,.erbsql,.fcpa,.fcpr,.flac,.flvv,.gray,.grey,.groups,.html,.backup, 7zip,.
.iban,.ibank,.idml,.incpas,.indb,.indd,.indl,.indt,.int?,.intu,.java,.jpeg,.jsda,
.kdbx,.kpdx,.laccdb,.lay6,.m2ts,.m3u8,.mbsb,.meta,.mhtm,.mone,.moneywell,.mpeg,.ms11,
.myox,.nvram,.pages,.pcif,.php5,.phtml,.plus_muhd,.potm,.potx,.ppam,.ppsm,.ppsx,.pptm,.
pptx,.prel,.prpr,.psafe3,.pspimage,.ptdb,.qb20,.qbmb,.qbmd,.qcow,.qcow2,.qdfx,
.qmtf,.quic,.qwmo,.resx,.s3db,.safe,.sas7bdat,.save,.seam,.sldm,.sldx,.sqli,
.sqlite,.sqlitedb,.tax0,.tax1,.tax2,.text,.tiff,.tt10,.tt11,.tt12,.tt13,.tt14,
.tt15,.tt20,.vbox,.vbpf,.vhdx,.vmdk,.vmsd,.vmxf,.wallet,.xhtm,.xlam,.xlsb,.xlsb,3dm,
.xlsm,.xlsx,.xltm,.xltx,.ycbcra,.zipx

The virus targets a large portion of the Microsoft Office pack files, like Word and Excel. The virus also encrypts e-bank files. That can be very dangerous, as it can compromise financial information. The Serp ransomware virus knows that these files may have high-value to the users. Thus a ransom is more likely to be paid.

The virus will drop its files somewhere in the system folders of your Windows OS. Serp will also change your computer’s setting so the virus can start along with the machine.

Serp Ransomware Virus – How Can I Remove It?

The fastest way to remove the Serp ransomware virus is to buy an anti-malware tool, scan your system, find the ransomware files, and remove them with the program. An alternative method is to look for the files by yourself and attempt to remove them. Be advised that many different virus files may linger if you don’t locate and remove everything. That’s why the first option is more advisable.

Serpent Ransomware Removal

STEP I: Start the PC in Safe Mode with Network
This will isolate all files and objects created by the ransomware so they will be removed efficiently.

    1) Hit WIN Key + R

Windows-key-plus-R-button-launch-Run-Box-in-Windows-illustrated

    2) A Run window will appear. In it, write “msconfig” and then press Enter
    3) A Configuration box shall appear. In it Choose the tab named “Boot
    4) Mark “Safe Boot” option and then go to “Network” under it to tick it too
    5) Apply -> OK

Or check our video guide – “How to start PC in Safe Mode with Networking

STEP II: Show Hidden Files

    1) Open My Computer/This PC
    2) Windows 7

      – Click on “Organize” button
      – Select “Folder and search options
      – Select the “View” tab
      – Go under “Hidden files and folders” and mark “Show hidden files and folders” option

    3) Windows 8/ 10

      – Open “View” tab
      – Mark “Hidden items” option

    show-hidden-files-win8-10

    4) Click “Apply” and then “OK” button

STEP III: Enter Windows Task Manager and Stop Malicious Processes

    1) Hit the following key combination: CTRL+SHIFT+ESC
    2) Get over to “Processes
    3) When you find suspicious process right click on it and select “Open File Location
    4) Go back to Task Manager and end the malicious process. Right click on it again and choose “End Process
    5) Next you should go folder where the malicious file is located and delete it

STEP IV: Remove Completely Serpent Ransomware Using SpyHunter Anti-Malware Tool

Manual removal of Serpent requires being familiar with system files and registries. Removal of any important data can lead to permanent system damage. Prevent this troublesome effect – delete Serpent ransomware with SpyHunter malware removal tool.

SpyHunter anti-malware tool will diagnose all current threats on the computer. By purchasing the full version, you will be able to remove all malware threats instantly. Additional information about SpyHunter / Help to uninstall SpyHunter

STEP V: Repair Windows Registry

    1) Again type simultaneously the Windows Button + R key combination
    2) In the box, write “regedit”(without the inverted commas) and hit Enter
    3) Type the CTRL+F and then write the malicious name in the search type field to locate the malicious executable
    4) In case you have discovered registry keys and values related to the name, you should delete them, but be careful not to delete legitimate keys

Further help for Windows Registry repair

STEP VI: Recover Encrypted Files

    1) Use present backups
    2) Use professional data recovery software

      Stellar Phoenix Data Recovery – a specialist tool that can restore partitions, data, documents, photos, and 300 more file types lost during various types of incidents and corruption.
      Data Recovery Pro by ParetoLogic – a Microsoft Partner program that is very powerful. It can recover not only local files but also deleted emails and connected drives.
    3) Using System Restore Point

      – Hit WIN Key
      – Select “Open System Restore” and follow the steps


restore-files-using-system-restore-point

    4) Restore your personal files using File History

      – Hit WIN Key
      – Type “restore your files” in the search box
      – Select “Restore your files with File History
      – Choose a folder or type the name of the file in the search bar

    restore-your-personal-files-using-File-History-bestecuritysearch

      – Hit the “Restore” button

STEP VII: Preventive Security Measures

    1) Enable and properly configure your Firewall.
    2) Install and maintain reliable anti-malware software.
    3) Secure your web browser.
    4) Check regularly for available software updates and apply them.
    5) Disable macros in Office documents.
    6) Use strong passwords.
    7) Don’t open attachments or click on links unless you’re certain they’re safe.
    8) Backup regularly your data.
For a faster solution, you can run a scan with an advanced malware removal tool and delete Serpent Ransomware completely with a few mouse clicks.

SpyHunter anti-malware tool will diagnose all current threats on the computer. By purchasing the full version, you will be able to remove all malware threats instantly. Additional information about SpyHunter / Help to uninstall SpyHunter

Alex Dimchev

Alex Dimchev is a beat writer for Best Security Search. When he's not busy researching cyber-security matters, he enjoys sports and writing about himself in third person.